Is your GBS truly aligned with your company's vision, or is it merely a cost-saving mechanism?
In today’s rapidly evolving business landscape, simply cutting costs isn't enough. Aligning GBS with your company’s strategic goals can be the game-changer that propels your organization forward.
In today’s podcast episode, we’re joined by Jay Cheedella, Vice President & GBS leader at The Hershey Company.
💡 Get Jay’s perspective on the burning questions including:
Companies are shifting to a mixed model of outsourcing & insourcing [02:49]
Large SSCs will be dead as organizations prefer remote work [03:51]
RPA will evolve in the next decade with the help of intelligent automation [05:31]
The path for AI in GBS will be determined based on affordability, required skill levels, & more [06:31]
India’s role as a top service center will grow if it adds more value beyond just low-cost work [07:58]
GBS will become an integral part of a company’s future [09:10]
Advice from Jay Cheedella to other GBS leaders [10:42]
✒ Quotes from Jay Cheedella
“I think there are use cases springing up for AI to be incorporated into GBS.”
“GBS is very uniquely positioned in terms of having end-to-end process view. And continuous improvement is one of the DNA.”
🎙 Episode resources
💌 If you enjoyed this episode, then please either:
Check out The GBS Masterminds Podcast
Subscribe, rate, and review on Apple Podcasts
Follow on Spotify
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