GBS will be DEAD if it doesn't evolve!

If GBS evolves in the right way, it will still be around in the next 10 years!

This is what Manny Korakis, Chief Financial Officer at Presidio, shared in today’s podcast episode as he answers six "dead or alive" questions from a CFO’s perspective!

💡 Manny’s views on the most pressing questions included:

• In the next decade, BPOs will be obsolete in their current structure [03:23]

• Large centers will be phased out, accelerated post-COVID-19 [07:49]

• RPA, in its current form, will be irrelevant in the next decade [09:22]

• AI will become more relevant and significantly more helpful [10:25]

• India will not be the only top SSC location [11:35]

• GBS will only survive the next 10 years if it evolves [13:24]

🎙 Episode resources

• The GBS Masterminds Podcast

• Manny Korakis on LinkedIn

• Sashi Narahari on LinkedIn

✒ Quotes

The technology is getting smarter and able to make the right decisions going forward. I think as that database gets built out, the AI will be a lot more relevant and a lot more helpful.

- Manny Korakis, Chief Financial Officer at Presidio

💌 If you enjoyed this episode, then please either:

• Check out The GBS Masterminds Podcast

• Subscribe, rate, and review on Apple Podcasts

• Follow on Spotify

🎧 Check out our latest episodes: 

• The vision for the survival of GBS in the next decade!

• Like the iPhone, RPA does not look much different in all these years

• Large SSCs will become ZOMBIES in a decade