How prepared is your organization to keep up with the rapid pace of technological change in GBS and embrace the future of digital business services?
With technology evolving at lightning speed, understanding the right strategies and insights is crucial for navigating this transformation successfully.
In this engaging conversation, Sashi Narahari, CEO of HighRadius, sits down with industry expert AJ Wijesinghe, Senior VP - GBS at Ecolab, to tackle the Six Million Dollar questions every GBS leader is eager to answer.
💡 Here's a quick rundown of what we’ll be covering:
Blending captive centers and outsourcing: The hybrid BOT model [03:23]
Balancing lift-and-shift with harmonization for efficiency [07:14]
Optimizing processes before introducing RPA as a bridge [09:19]
Transforming GBS from a cost center to a revenue generator through CX [11:30]
ERP and cloud platforms: A complementary duo for efficiency [12:58]
A mindset for success: Focus on process, experience, and tech-savviness [14:46]
✒ Quote by AJ
In this space, the technology changes so fast, you could be left behind if you're not current with the technology stack. So, because that is the future of GBS, or we call it DBS, digital business services.
Share this post