Can prioritizing customer needs transform your business strategy?
Join us today as we speak with Peter Mitchell, Global People Services Transformation Lead at STMicroelectronics, who brings over 25+ years of experience.
He shares insights on why placing the customer at the center of your operations is crucial for achieving long-term success. Plus, he addresses the Six Million Dollar Questions that every GBS leader wants to know.
💡 Here's a quick rundown of what we’ll be covering:
Captive centers foster culture, complexity, and control [01:44]
Lift and shift first, then harmonize later [04:11]
Focus on process improvement before automation [05:44]
GBS should focus on customer needs and value [09:55]
Core ERP and cloud platforms can coexist effectively [13:09]
Embrace positivity and continuous improvement for growth [15:40]
🎙 Episode resources
💌 If you enjoyed this episode, then please either:
Check out The GBS Masterminds Podcast
Subscribe, rate, & review on Apple Podcasts
Follow on Spotify
✒ Quote by Peter Mitchell
I see it as an opportunity to have a hybrid kind of approach and ensure that this also brings some employee satisfaction to the table as well as increasing our customer experience.
Share this post