Can you imagine your six-year-old kid taking on the responsibilities of your AP clerk, as things stand today?
If that sounds far-fetched, it's time to rethink how we approach Accounts Payable. The future of AP is here, and it’s driven by automation and transformation.
In today’s podcast, we’re exploring how these advancements are reshaping AP processes. We're thrilled to be joined by Maciej Piwowarczyk, a seasoned GBS Leader with over 20+ years of experience. Maciej brings a wealth of knowledge on the intersection of finance and automation, offering us valuable insights into what lies ahead.
💡 Here's a quick rundown of what we’ll be covering:
BPOs must transform to become client technology enablers and partners integrated with the delivery ecosystem [03:46]
The hybrid model as the optimal way for operational efficiency and innovation [06:26]
RPA: A macro steroid with minimal adoption rate and return on investment [08:44]
The future of GBS with the rise of AI [11:05]
Indian leaders should address salary inflation trends to remain competitive in GBS [13:09]
How today’s GBS model will be transformed by the next decade [14:45]
✒ Quotes from Maciej Piwowarczyk
“GBS needs to die, to be reborn in a different way.”
“BPOs must evolve into technology enablers. Without this shift, they risk becoming obsolete.”
🎙 Episode resources
💌 If you enjoyed this episode, then please either:
Check out The GBS Masterminds Podcast
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