Can AI elevate your GBS strategy? What are the latest trends in AI-driven GBS?
To answer these questions, industry expert Tracy Schaefer, a business service leader with 20+ years of experience across companies like P&G and Conagra, is joining today's podcast episode as she touches upon the transformational potential of AI in the GBS model, real-world success stories, & how companies can strategically implement AI to drive efficiencies and innovation in their operations.
💡 Get Tracy’s opinion as she shares her views on:
In the next decade, BPOs will continue to exist [02:48]
Balance between work from home & remote work [03:59]
RPA will continue to be more democratized [05:57]
AI is not going to replace us all [07:35]
India as a top choice for service centers [10:13]
In a decade, GBS alive as an organization but with a different look [11:54]
✒ Quotes
I don't believe AI is going to replace us all. I don't think that will happen because I do think it's flawed and not perfect. But I do think we're always going to need humans to help bring us along. AI will have a role, but so will we, right?
- Tracy Schaefer
🎙 Episode resources
💌 If you enjoyed this episode, then please either:
Check out The GBS Masterminds Podcast
Subscribe, rate, and review on Apple Podcasts
Follow on Spotify
Share this post