RPA is similar to training humans, then why spend on RPA | Head of GBO at Diageo - Puneet Uppal

In this engaging conversation, Puneet Uppal, Head of GBS at Diageo with over 30+ years of experience, answers the DEAD or ALIVE Questions related to the future of GBS in the next decade.

💡 Gain a fresh perspective from an experienced leader on:

• What is the future of BPOs [04:05]

• The future of large physical service centers [05:11]

• What does the future of RPA look like [06:28]

• The future of AI [08:13]

• How does the future of India as an SSC location look like [09:03]

• The future of GBS [11:13]

✒ Quotes from Puneet:

If you understand that you are here for the needs of your customers, suppliers, stakeholders, and employers and you’re running that business effectively, I think BPOs for outsourcing would be alive.

🎤 Episode resources

• Puneet Uppal on LinkedIn

• Sashi Narahari on LinkedIn

• The GBS Masterminds Podcast

The GBS Masterminds Podcast is hand-crafted by our friends over at fame.so

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