Driving success at Experian’s GBS - Landlord model and Generative AI Ft. David Palmieri

How do big corporations like Experian depend on GBS's critical roles and capabilities?

In today’s podcast, David Palmieri, Managing Director at Experian, talks about their people-first strategy to overcome talent challenges & bring the spotlight on applications of GenAI in GBS and the controversial Landlord Model.

💡 Gain David’s perspective as he talks about:

• Sell externally or support internal processes? [2:02]

• The end state of GBS organizations [2:53]

• GBS is competing for talent [4:28]

• A process that can't go external [7:28]

• Advise for GBS leaders [8:25]

• Generative AI in talent acquisition [9:38]

• The tough one - Why the landlord model? [10:28]

• What brought David to GBS? [11:59]

✒ Quote

“With the advent of AI and Generative AI, I think there's a great use case within talent acquisition.” 

-  David Palmieri, Managing Director, Head of Global Business Services

🎙 Episode resources

• The GBS Masterminds Podcast

• David Palmieri on LinkedIn

• Sashi Narahari on LinkedIn

💌 If you enjoyed this episode, then please either:

• Check out The GBS Masterminds Podcast

• Subscribe, rate, and review on Apple Podcasts

• Follow on Spotify

🎧 Check out our 3 most downloaded episodes: 

• 2 Ways How AI Can Save 50% of Associates' Time

• RPA is similar to training humans, then why spend on RPA

• Why your organization may be at a disadvantage without GBS?

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